Shipping and Returns Policy
Best Restaurant Equipment and Design, INC ("we" and "us") is the operator of (https://shop.bestrestaurant.com) ("Website"). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
All items are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
We offer free shipping on many of our items, and they are marked with a "Free Shipping" tag. For all other items, shipping costs are calculated at the time of checkout.
3.1 Return Due To Change Of Mind
Best Restaurant will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item. The item must be returned in the original packaging, unused, and in resellable condition. Returns are subject to a 20% restock fee. Return shipping will be paid at the customers expense and customers will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to original method of payment. We will notify you once this has been completed through email. We will then issue a refund for the value of the goods returned but will NOT refund the value of any (original or return) shipping paid. If an order is cancelled after it ships but before it arrives, the customer is liable for return freight. All cancelled orders are subject to a 20% restock fee.
3.2 Warranty Returns
In the case of any warranty service issue with your product, contact Best Restaurant and we will provide you with the vendor information you will need to have repairs made under warranty. Sometimes repairs are deemed too costly and the vendor will offer to replace the item or issue credit for it. In either case, the vendor will typically require the original item to be returned. We will work with you and the vendor to expedite this replacement, however it is your responsibility to re-package the original item so it can be returned. If a replacement item is sent, keep the packaging materials and reuse them to help package the original item.
- Delivery Terms
We ship to the continental United States.
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days. This depends on item availability
4.2 Transit time Internationally
International shipments are currently not available.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Some shipments may originate from the vendor's warehouse. Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped. Once the order(s) have shipped, the customer would be liable for any reconsignment fees associated with a change in address.
4.5 P.O. Box Shipping
Best Restaurant will NOT ship to P.O. box addresses. We are also unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will notify you and dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. Any damage must be noted at the time of delivery with the delivery receipt being marked as such. Failure to do so will result in an inability to file a successful damage claim with the shipping company. This means that Best Restaurant would not be able to process a refund to the customer for damage or be able to replace the item.
- Duties & Taxes
7.1 Sales Tax
Sales tax will be calculated at checkout. Tax rate is figured by shipping address. If you are claiming exemption from tax, please submit your completed tax form at the time you set up your account. You can also do this afterwards by editing your account here.
7.2 Import Duties & Taxes
International shipping is currently not supported.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been shipped. If an order has already been shipped, please refer to our refund policy (see Section 3.1 above)
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
See section 3.2 above. For all customer service inquiries, please contact us at 800-837-2378